Shipping policy
Order processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, or on weekends and holidays, begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
Where we ship
We currently ship within the United States only, to all 50 states. We do not offer international shipping at this time.
Shipping rates & delivery times
Shipping rates are calculated at checkout based on your order and destination. Estimated delivery is 3–5 business days in transit after your order has shipped, on top of processing time. Delivery windows are estimates, not guarantees—once a package leaves our facility, transit is in the carrier's hands, and delays from weather, carrier volume, or other factors outside our control may occur.
Order tracking
Once your order ships, we'll email you a tracking number so you can follow it to your door.
Incorrect or undeliverable addresses
Please double-check your shipping address at checkout—you are responsible for providing a complete, accurate address. Orders returned as undeliverable, or lost because of an incorrect address entered at checkout, may be reshipped at the customer's expense.
Shipping Protection (optional)
At checkout you can add Shipping Protection for $3.99. This is an optional package-protection service offered directly by Kult—it is not a third-party or regulated insurance policy. If you add it and your order runs into a delivery problem, we'll make it right as described below.
What it covers: orders that are lost in transit (the carrier never marks them delivered) or that arrive damaged.
How to file a claim: email us at Kultbrand.info@gmail.com with your order number, and please report:
- Damaged items within 5 days of delivery, with clear photos of the damaged product and its packaging.
- Lost in transit within 30 days of your order date, and no sooner than 7 business days after the expected delivery date (carriers occasionally scan early).
How we resolve it: we'll either reship your order or issue a refund, at our discretion. Replacements are our standard resolution.
What it does not cover: packages the carrier has marked as delivered, including any package reported stolen or missing after delivery; orders sent to an incorrect or incomplete address entered by the customer; buyer's remorse or change of mind; and any issue reported outside the windows above.
If you didn't add Shipping Protection
Without Shipping Protection, Kult is not responsible for packages once the carrier marks them delivered, and lost- or damaged-package claims are subject to the carrier's process. We're still happy to help you file a claim with the carrier where we can.
Questions
Questions about your shipment or a claim? Email us at Kultbrand.info@gmail.com.
